Privacy Policy — Feet Complete Podiatry

Last updated: October 2025

At Feet Complete Podiatry, your privacy matters to us. We’re committed to protecting any personal or medical information you share and to being clear about how we use it. This policy explains what information we collect, why we collect it, and how we keep it safe — in line with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

1. Who We Are

Feet Complete Podiatry
4 Gemmell Way, Stonehouse, ML9 3PT
chloe@feetcompletepodiatry.co.uk
01698 682751

Feet Complete Podiatry is the data controller for the personal data we hold about you.

2. The Information We Collect

We collect only what we need to provide you with the best care. This may include:

• Your name, address, phone number, and email address

• Your date of birth and relevant medical history

• Appointment details, payment information, and correspondence with us

We collect this information directly from you — for example, when you book an appointment, contact us, or complete a consent or registration form.

3. How We Use Your Information

We use your personal data to:

• Manage appointments and provide podiatry care

• Keep accurate medical records, as legally required

• Contact you about your care or respond to enquiries

• Process payments and manage our accounts

• Meet legal, professional, and regulatory obligations

We will never sell your data or use it for marketing without your consent.

4. How We Store and Protect Your Data

Your data is stored securely using Cliniko, a trusted practice-management system that meets all UK GDPR and NHS data-security standards.

• Electronic data is encrypted and password-protected.

• Any paper records are stored securely and destroyed confidentially when no longer needed.

• We retain records only for as long as required by medical, legal, and professional guidelines (normally a minimum of 7 years after your last visit).

5. Sharing Your Information

We only share information when necessary, for example:

• With other healthcare professionals involved in your treatment (only with your consent)

• With insurers, regulators, or legal authorities when required by law

All data is shared securely, using encrypted or password-protected methods.

6. Your Rights

Under UK GDPR you have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate data

• Ask for deletion of your data, where legally possible

• Withdraw consent for communication at any time

To exercise your rights, please contact:
chloe@feetcompletepodiatry.co.uk
We’ll respond within one calendar month.

7. Cookies and Website Analytics

Our website uses cookies to improve your experience and help us understand how people use the site.
Cookies are small text files stored on your device — they don’t collect identifiable personal data.
For more information, see our Cookies Policy.

8. Legal Basis for Processing

We process personal data under the following lawful bases:

• Provision of healthcare — to deliver podiatry treatment and care.

• Legal obligation — to maintain clinical records and meet professional standards.

• Consent — when you ask us to share information (for example, with another healthcare provider).

9. Changes to This Policy

We review this policy regularly and may update it from time to time to reflect changes in law or how we work.
The latest version will always be available on our website.

10. Concerns or Complaints

If you have any concerns about how we handle your data, please contact us first.
If you remain unhappy, you can contact the Information Commissioner’s Office (ICO):
www.ico.org.uk or call 0303 123 1113.

Summary

We collect only what we need, keep it secure, and use it solely to provide you with safe, effective podiatry care.
You stay in control of your information — always.